Take your customer support to the next level

From Inbox Chaos → Control in 7 Days

Respond faster, Reduce complaints, and Retain customers.

Schedule a FREE Demo
Customer Support App Dashboard

"What’s Your Customer Support System Costing You Right Now?”

Most ecommerce brands wait too long to upgrade their customer support and by then, they’ve lost customers, wasted team time, and buried themselves in customer support tickets.

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Slow Replies Kill Trust

Customers are left waiting for hours or even days, and their loyalty fades fast.

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Team Overlap Creates Chaos

Without a proper system, staff step on each other’s toes and waste time in the inbox. Messages get double-answered, important context gets lost, and no one knows who’s handling what. This confusion slows down response times and leaves customers frustrated.

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Blind Spots Cost You Sales

Missed messages and lack of visibility mean problems go unresolved — silently. You don’t know what’s slipping through the cracks until it’s too late. Every unanswered inquiry is a potential lost sale or a customer choosing a competitor.

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Customer Support Failures Drive Refunds

Frustrated buyers turn into lost revenue when their issues aren’t handled fast.

From Chaos to Clarity — Your Customer Support, Set Up in 7 Days

We handle the entire setup so you can start delivering 5-star customer support without the tech struggle:

One Inbox for Everything

Centralized customer support across email, chat, and social — no more tab-switching.

Smart Auto-Replies

Instantly answer FAQs like shipping times and order updates without lifting a finger.

Order-Aware Replies

Customer support agents see order details right inside the inbox — no copy-pasting needed.

Team Collaboration Built In

Add private notes, assign conversations, and avoid overlap or confusion.

Fully Done-For-You Setup

We configure everything for you — no tech skills or extra staff required.

Training Your Team

We onboard your staff so they can hit the ground running from Day 1.

Built Specifically for Growing eCommerce Brands

Step 1

You haven’t yet implemented a real customer support tool

Step 2

You're spending too much time replying manually

Step 3

You're losing customers due to slow or messy customer support

Step 4

You're ready to scale your business with systems, not stress

WHO IS IT FOR?

Is This Right for You?

Manual replies, missed messages, and stressed teams won’t scale with you. We’ll build a customer support system that actually supports your growth.

More Than Just Faster Replies — Here’s What You Get

Business Benefits

💰

Recover missed revenue

📈

Retain more customers

🧰

Customer support growth with ease

Business Benefits

Recover lost revenue, boost customer retention, and scale your customer support without growing your team. Faster replies mean happier customers and more money in your pocket.

Team Benefits

Save time with automation

📤

Assign tasks with clarity

🤖

Use canned replies instantly

Team Benefits

Save hours with automation, assign tasks clearly, and eliminate repetitive work. Your team stays focused, efficient, and frustration-free.

Customer Benefits

😍

Replies in minutes

📦

Instant order information

🌟

5-star suppot

Customer Benefits

Customers get lightning-fast replies with agents who already know their order. It feels personal, smooth, and completely on-brand every time.

Imagine the Difference in Just 7 Days

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BEFORE

Manual, Messy, Missed

  • ❌ Missed emails, late replies, upset customers
  • ❌ Refunds pile up, no follow-ups
  • ❌ Hours wasted on repeat replies
  • ❌ No order info — constant tab-switching
  • ❌ Zero visibility, no reporting
  • ❌ Team confusion, dropped conversations
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AFTER

Customer support that scales with your store

  • Unified inbox & faster replies
  • 5-star reviews & loyal buyers
  • Smart replies save hours
  • Agents see orders instantly
  • Real-time reports & metrics
  • Clear roles & handoff notes

How does it work?

We make customer support setup simple and stress-free. From strategy call to full launch, we handle the tech and training — all in 7 days. You get a working customer support system, done for you.

How it works

Book a Free Call

Connect with our experts to discuss your store’s needs. Get setup advice tailored to your brand.

We Do the Setup

In 7 days, we handle everything — inbox integration, rules, automation, and team training.

Launch & Support

Go live with a smooth customer support setup. We stay available for updates, guidance, and team help.

Industries we work in

Most of our projects come from the industries below

Our tech firm specializes in developing cutting-edge solutions for the rapidly evolving fast fashion industry, where speed and adaptability are essential. Our state-of-the-art systems cater to the specific demands of retailers operating within this sector, addressing complex supply chain management issues, optimizing inventory control, and ensuring seamless communication between all parties involved. If you want to excel in the fast fashion arena, let us provide the tools to make it happen!

Our firm offers advanced technology solutions to support the unique needs of Fast Moving Consumer Goods (FMCG) enterprises, helping them navigate the ever-evolving consumer landscape and stay ahead of the competition. From automating operational processes to enhancing supply chain efficiencies, we develop customized systems designed to optimize production, logistics, distribution, and sales activities. Our robust and flexible solutions enable FMCG companies to tackle challenges, embrace change, and maintain sustainable growth over the long term.

Our deep understanding of D2C dynamics combined with technical prowess allow us to engineer powerful platforms that facilitate efficient customer acquisition, engagement, conversion, and retention. These solutions help niche D2C businesses streamline their operations, enhance the overall customer experience, and gain traction in their respective industries. Choose us for personalized guidance and expertly developed technology infrastructures that will take your D2C endeavors to new heights.
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The tools
we work with

In order to keep ahead of industry trends and ensure our clients receive state-of-the-art solutions, our team stays current on cutting-edge ecommerce software.
Here's a glimpse into just a few of those highly effective technologies we employ on a regular basis.

Shopify
bigcommerce
woocommerce
Tableau
Azure
AWS

Testimonials

Joe
Joe Metcalfe
Founder

Bala worked incredibly collaboratively with us to help design the solution and was extremely generous with his time and invaluable insights. We will be working with Bala again.

Felipe
Felipe Lille
VP of Products

Bala delivered a top quality work and we really enjoyed working with him. He has a great experience and he is extremely competent and committed to provide the best advise.

Poppy
Poppy Beer
Director of Engineering

As ever, it is a pleasure working with Bala and the team. We have been working with him for 1.5 years on various projects. I would highly recommend working with Bala.

Marius
Marius Hjelset-King
Founder

I am really happy to have found Bala and his team. They have helped me launch my application and solve many technical challenges along the way. I'm looking forward to working with them again!

Ready to take your ecommerce customer support to the next level ?

Get faster replies, fewer complaints, and a setup done-for-you in just 7 days.Schedule your free strategy call now and let’s make it happen.

Book a free consultation

F.A.Q

Not at all! We handle the entire technical setup, automation, and training for your team. You don’t need any coding skills or prior experience. We guide you step-by-step until your support system is fully running.

Yes! Early support setup helps you win customers’ trust and avoid lost sales as your business grows. Automations save you time and keep your team ready for more orders,making scaling smooth and stress-free.

Manual handling works at first, but as orders rise, missed or delayed replies cost you money and customers. Our app centralizes all messages, speeds replies, and keeps your brand professional, helping you grow without burnout.

We offer ongoing support and training after launch. You can always adjust workflows or ask us for help. Our goal is to create a system that works perfectly for your store, no lock-ins or hassles.

Our service includes a free consultation call to tailor the best plan for your needs. The app’s pricing is designed for growing ecommerce businesses and includes unlimited agents and automation to give you full value. We focus on ROI: faster replies, happier customers, and increased sales.