From Abandoned Tool -> Real Results in 7 days.
No more confusion. No more DIY. Just real customer support, fully set up.
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"You Gave It a Real Shot. But Customer Support Still Fell Apart.”
You tried the right tool but without the right setup, it never worked. We fix what went wrong and build the system your team will actually use.
Signed up. Tried It. Didn’t Work
You tried building macros and rules, but things still fell through. Tickets piled up. Customers waited.
Confusing Interface. Your Team Gave Up
You couldn’t get your team to use it consistently. They found it too complex or clunky. Eventually, it became one more unused tool in your stack.
Back to Old Methods
Despite investing in a “real” customer support platform, you ended up back where you started — responding from a shared inbox with no tracking, no workflows, and mounting chaos.
Too Complex, Too Fast
The setup wasn’t intuitive. Between confusing automations and scattered documentation, you hit a wall early. And with no clear path forward, you gave up.
More Chaos Than Clarity.
Instead of simplifying your customer support, the tool added more steps. Noisy dashboards, broken views, and half-finished workflows made things worse — not better.
The Tool Wasn’t the Fix
It wasn’t about features. What you really needed was expert setup, team training, and a system tailored to your business — not a login and a tutorial link.
A Fully Working Customer Support Software — in 7 Days
We deliver a complete, working customer support system — tailored to how your business actually runs.
Complete Tool Setup
We configure everything: channels, inboxes, views, macros, automations, and tags — so your team hits the ground running without the tech headache.
Ecommerce Platforms Integration
We connect your store so agents can reply with order info, shipping status, and customer details — no tab switching, no guessing.
Tool Selection Guidance
Still unsure what tool is best after a bad experience? We’ll help you choose and implement the right platform — not just sell you on one.
Rules, Routing & SLAs
No more confusing logic trees. We set up ticket routing, priority rules, SLAs, and response triggers — based on real ecommerce customer support needs.
Team Training
We don’t stop at setup. We train your agents to actually use the tool — with walkthroughs, cheat sheets, and video guides so it sticks.
Post-Launch Support
Post-launch, we’re still here. Need changes? Questions? You’ll get documentation, Slack/email access, and help when your team needs it.
For Founders Who Just Want Customer Support to ‘Work’ — Finally
- I tried an app, but couldn’t get it working right.
- The setup was confusing — I didn’t know where to start.
- My team never really used it, so we gave up.
- Automations didn’t work the way I needed them to.
- I paid for the tool, but support stayed chaotic.
- There was no real training — just documentation.
This Time, It’ll Work.
The Benefits
What Happens After We Fix Your Customer Support?
Customer Support That Runs Itself
Finally, a system that works without babysitting.Stay on top of tickets without constant check-ins or stress.
More Time, Less Chaos
Automations take the grunt work off your plate. You and your team get hours back every week — no more burnout.
Retain Customer
Quick, consistent replies brings in more trust and repeat orders. Turn customer support into a retention engine.
Tools Your Team Will Actually Use
No steep learning curves, no resistance. We build it for how your business works — adoption becomes effortless.
What Changes When It’s Done Right
Confusion & Chaos
- ❌ Tickets missed or forgotten in email
- ❌ Tried many customer support apps but got stuck
- ❌ Same questions, answered manually every day
- ❌ Customer support team confused or not using the tool
- ❌ No visibility into how customer support is performing
- ❌ Frustration and churn from delayed replies
Control & Clarity.
- All messages in one clean inbox — nothing slips
- Setup handled for you, no tech guesswork
- Smart replies, branded macros, zero repetition
- Clear roles, assignments, and a system they love
- Real-time dashboard showing response times and ticket trends
- Happy customers, fewer complaints, more repeat sales
Here’s How We Fix It in 3 Steps
We’re here to set up a working system that saves your time, delights your customers, and makes your team actually want to use it.
Book a Free Call
We assess your current or past setup, even if it’s a mess and identify what broke down.
Rebuild or Replace
We set up a tool with smart macros, clean views, and tailored workflows.
Launch & Support
Your team goes live with training, ready-made automations, and ongoing support.
Industries we work in
Most of our projects come from the industries below
The tools
we work with
In order to keep ahead of industry trends and ensure our clients receive
state-of-the-art solutions, our team stays current on cutting-edge ecommerce software.
Here's a glimpse
into just a few of those highly effective technologies we employ on a regular basis.
Testimonials
Bala worked incredibly collaboratively with us to help design the solution and was extremely generous with his time and invaluable insights. We will be working with Bala again.
Bala delivered a top quality work and we really enjoyed working with him. He has a great experience and he is extremely competent and committed to provide the best advise.
As ever, it is a pleasure working with Bala and the team. We have been working with him for 1.5 years on various projects. I would highly recommend working with Bala.
I am really happy to have found Bala and his team. They have helped me launch my application and solve many technical challenges along the way. I'm looking forward to working with them again!
You’re not alone and you don’t need to start from scratch.
Let’s reset your customer support system the right way — with expert setup, simple workflows, and a team your customers will love.
Book a free consultation