Frequently Asked Questions
Posted on Sept 25, 2024About application
The ShopJets Email Marketing App is a comprehensive platform designed to help businesses create, manage, and optimize email marketing campaigns. With features like subscriber management, email templates, and campaign management, it simplifies the process of reaching your audience effectively.
To get started, sign up for an account, log in, and familiarize yourself with the Dashboard. From there, you can manage your subscribers, create email campaigns, and explore the various features available in the app.
You can add subscribers manually through the app interface or import them via CSV. To import, navigate to the Subscribers section and follow the prompts for uploading your file.
Yes! You can use tags to group subscribers based on specific criteria, making it easier to target your campaigns effectively.
A campaign is a set of individual email messages sent to your subscribers. It can be a newsletter, promotional email, or any communication aimed at your audience.
To create a campaign, click on the Campaigns link in the sidebar, then click the New Campaign button. Fill in the required fields, including the campaign name, subject, and content, and then save your draft.
Yes, before sending a campaign, it’s a good idea to send a test email to yourself or a colleague. This allows you to see how the email will appear to recipients and catch any mistakes.
To create a template, navigate to the Templates section and click the New Template button. Fill in the required fields, including the name and HTML content of the template. Don’t forget to include the {{content}} placeholder for your campaign content.
About Troubleshooting & Support
If your campaigns are not being sent, check that you have configured your email service correctly and that scheduled tasks and queue workers are set up properly. If issues persist, consult the help section or contact support.
If you need further assistance, please visit the Help section within the app or contact our support team. We’re here to help you with any questions or issues you may encounter.
No. We are available 24/7 through email support. You can
email us your queries and we will get back to you within 24 hours.
We respond to queries within 24 hours.
We offer you 24/7 support for any problems that you may have.