Frequently Asked QuestionsPosted on Jun 22, 2023
The ShopJets Image Optimizer is a simple application for all Shopify owners who are looking to optimize the product photos on Sheopify store. This is a simple all-in-one app and strikes a wonderful balance between professional features and ease of use.
Yes. The application accepts and optimizes images in all the Shopify supported image formats.
The default format of the processed image is JPEG. The application also processes images in all the Shopify supported image formats
The processing time is dependent on the filter applied for optimization. The basic image filters like crop, resize, watermark execute within 100 ms. The AI optimization techniques of background removal, upscale and enhance filters take anywhere between 200 to 600 ms
The application offers image compression, conversion, resize, crop, watermark and overlays as part of the Basic plan. In the Standard and Premium plans, we offer image upscaling, enhancement and background removal functions.
Yes! We do offer backup for all your pre-edit original images. To know more details, kindly refer to the pricing details
We offer different durations depending on the pricing plan.
Basic - 3 months
Standard - 6 months
Premium - 12 months
To know more details, kindly refer to the pricing details
We have a Basic version of the app at 19$, where we offer simple optimisation processes. Kindly refer to the pricing details
No. We do not offer background removal, image enhancement and upscaling on the Basic version. These services are available on the Standard and Premium plans
The application is billed on a monthly cycle.
Yes. We offer a 7 day trial period on the subscription plans for the application.
We have image back up as part of the features under the pricing plan. The duration and the cost of the backup depends on the pricing plan chosen by the user. For further details kindly refer to the pricing details
Yes, you are most welcome to reach out to us through email. We will respond to your queries within 24 hours
We are currently offering only monthly subscriptions. However we will soon be offering annual subscriptions as well.
Your plan will be cancelled after your current billing period. You will still have access to paid features until then. After the current billing period, your plan will be deactivated automatically.
No, We currently do not offer a pause in the plans. However, you can always cancel the subscription any time and reactivate at a later date.
Your plan will remain active until the end of your current billing period. After the current billing period, your plan will be deactivated. We do not process refunds for cancellations.
The subscription cost will be raised by Shopify. Just like any Shopify app, the subscription cost will be added to your Shopify bill.
We are always available to offer you support. You can reach out to us through email. We will revert to you within 24 hours.
No. We are available 24/7 through email support. You can email us your queries and we will get back to you within 24 hours.
We respond to queries within 24 hours.
We offer you 24/7 support for any problems that you may have.