Frequently Asked Questions
Posted on Aug 19, 2024About application
ShopJets Customer Support App is a powerful customer support tool designed for eCommerce businesses. It offers features like a shared inbox, omnichannel communication, automation, canned responses, and detailed reporting to streamline customer interactions.
To add agents, navigate to Settings → Agents. Click the "Add Agent" button, fill in the agent’s details, and click "Add Agent" to confirm. The new agent will appear on your Agents management page.
Canned responses are pre-saved replies for frequently asked questions. You can access them by typing / followed by a shortcode during a conversation, reducing response time and improving productivity.
To create a team, go to Settings → Teams → Create new team. Name the team, provide a description, and assign agents. You can also enable auto-assignment for conversations directed to the team.
An inbox is a channel that connects your customer communication platforms like social media, email, or live chat to your account. You can create and manage multiple inboxes from the Settings → Inboxes section.
To create a website channel, go to Settings → Inboxes → Add Inbox, select "Website," and enter your website details. After setup, add the widget code to your site to enable live chat.
To manage email support, create an email inbox via Settings → Inboxes → Add Inbox. Configure IMAP and SMTP settings to start receiving and sending emails directly from the app
You can customize your live chat widget’s appearance and behavior through the Widget Builder tab under Settings → Inboxes. Changes made here will be reflected instantly on your website.
About Support
We are always available to offer you support. You can reach
out to us through email. We will revert to you within 24 hours.
No. We are available 24/7 through email support. You can
email us your queries and we will get back to you within 24 hours.
We respond to queries within 24 hours.
We offer you 24/7 support for any problems that you may have.